- GENERAL INFORMATION
- OUR PRODUCTS
- PAYMENTS, PROMO CODES, AND GIFT CARDS
Once an order is processed, we will not be able to cancel or make any edits to an order. Please reach out to our Customer Service Team at firstname.lastname@example.org with your order number and they will be happy to check the status of your order.
Placing items into your shopping cart does not reserve inventory or guarantee the items will remain in stock while you complete the checkout process. If we are unable to fulfill your order for any reason, we will notify you via email as soon as possible.
Orders are limited to 2 quantities per flavor, per customer. You will not be able to revisit the site and place multiple orders for yourself or anyone else. Anyone caught violating any of our policies, placing fraudulent orders, or multiple orders, will have all orders cancelled and none of your orders will be processed or fulfilled.
All PRIME purchases (drinks, powder, merchandise, etc.) made directly on our website are final sale.
To return a purchase made from a retail location, we recommend reaching out directly to the retailer for assistance.
If you have additional questions, please reach out to our Customer Service Team at email@example.com.
We are unable to accept returns from retail locations, as we do not have access to retail systems. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds.
Yes, all PRIME products are gluten-free.
Yes, all PRIME products are vegan.
Yes, all PRIME products are soy-free.
PRIME Energy is certified kosher. PRIME Hydration and PRIME Hydration+ Sticks are currently in the process to be certified. To verify which products are kosher at the time of your purchase, please look for a kosher symbol on your can or bottle.
While Prime products do not hold a formal Halal Certification; our products do not constitute any ingredients or manufacturing processes that would require such certification.
PRIME Energy contains 200mg of caffeine, per 12 oz. can. PRIME Energy is not recommended for children under the age of 18, women who are pregnant or nursing or individuals who are sensitive to caffeine.
PRIME Hydration and PRIME Hydration+ Sticks are caffeine-free.
PRIME Energy is not recommended for children under the age of 18, women whoare pregnant or nursing, or individuals who are sensitive to caffeine.
Yes, both our bottles and cans are recyclable.
Visa, MasterCard, Discover, and American Express.
At this time, gift cards are not available for purchase.
We do not offer price adjustments on any orders.
We currently ship to the following states in the US:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Only US based customers will be able to order and ship products through drinkprime.com to US based shipping addresses. For UK based customers, you will only be able to place an order on drinkprime.uk and ship products to UK based shipping addresses. Any fraudulent orders, orders placed to ship outside of these territories, orders placed for other customers, orders using different identities or information other than their own, multiple orders placed by the same customer, or wrongfully placed orders will not processed and will be cancelled.
Yes, we do ship to U.S. P.O. Boxes.
Yes, we ship to APO/FPO/DPO shipping addresses. Please note, transit times to these addresses may take up to 30-45 business days.
If the shipping carrier is unable to deliver your order, your package will be marked as "Returned to Sender". We recommend reaching out to the shipping carrier directly to reschedule a delivery date, or our Customer Service Team at firstname.lastname@example.org for assistance.
Please allow 5 business days for your package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at email@example.com and our Customer Service Team will assist you!
Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed. If you have further questions, please reach out to our Customer Service Team at firstname.lastname@example.org.
We are so sorry you received a damaged shipment! Please send us an email at email@example.com with images of the damaged product and we'll be happy to help.
When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online.
Please allow at least 5-7 business days for the package to bedelivered.
Orders placed on Saturdays and Sundays and around holidays may take additional processing time due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!
Please reach out to our Customer Service Team at firstname.lastname@example.org for additional questions regarding the status of your order.
Due to a high volume of orders, shipping may take longer than usual. If you have questions regarding the status of your order, please reach out to us at email@example.com with your name and order confirmation number, and our Customer Service team will be happy to help.